Usually, orders are processed and engraved within 2-3 working days of receipt. However, for certain personalised gifts, additional time may be required. Once engraving is complete, your order will be dispatched via a ‘48 Hour Delivery’ postal service, through Royal Mail, which whilst your order should arrive within 48 hours, please allow 5 days.

If you require your order urgently, please contact us directly. We may be able to prioritise your request and arrange express delivery at an additional cost.

Absolutely! All we need is a high-quality image of the logo you'd like to use, and our graphic designer will prepare it for engraving using our software. We have an extensive collection of logos in our system, so we may already have yours on file. However, given the vast number of logos, we cannot provide an example of every one.

We can also engrave civilian logos, again requiring a high-quality image. When placing your order, please specify the desired logo in the designated field, and send us an email with your high quality logo required.

We understand that mistakes can happen, and we will make every effort to amend your order. However, in some instances, changes may not be possible, particularly if your item has already entered production.

Regrettably, we are unable to accept returns on personalised items unless the product is faulty. If you believe you have received a defective item, please send an image and a brief description to admin@lasercarve.co.uk, and we will be happy to assist you.

Unfortunately, we are unable to add products to an order once it has been confirmed. If you wish to add more items, you will need to place a new order. If your second order is placed shortly after the first, we will do our best to dispatch both orders in the same parcel, though this cannot be guaranteed.

We sincerely apologise that your gift has not arrived in perfect condition. We understand the importance of receiving your item in pristine form and will do everything we can to resolve the issue promptly. The quickest and most efficient way for us to assist with a damaged item is to receive a photograph of the issue. Please send a photo of the item to admin@lasercarve.co.uk, and we will work to address the problem.

Our personalised gifts are custom made to your specifications. We strongly recommend double-checking all names and messages for accuracy before submitting your order. If the mistake was made during the personalisation process, we will take responsibility. We are not responsible for any spelling errors that have been approved and later identified as incorrect. Please ensure you carefully review all spellings at the time of design approval.

Please contact us immediately by phone, and we will make every effort to cancel your order before it reaches our production team. You can reach us at 01626 836680 during our business hours, Monday to Friday, 09:00 to 16:00.

To ensure we can process the cancellation, it must be done within 30 minutes of placing the order. For this reason, we kindly ask that you call us rather than send an email. Unfortunately, once an order has entered production, we are unable to cancel it.

Our business hours are Monday to Friday, 09:00 to 16:00. Please note that outside of these hours, our office is closed, and email responses may be delayed.